Jammbak Return Policy

Last Updated: 01/03/2026

This Return Policy complies with Federal Law No. 15/2020 on Consumer Protection (Article 9) and Federal Decree-Law No. 14/2023 on Trading by Modern Technological Means (Articles 7-8). 

 1. General Return Window

15-day return window from delivery date for most products.

Statutory Return Period: Under Article 7 of Federal Decree-Law No. 14/2023, consumers have a statutory right to return items within three weeks (21 days) if defective, damaged, not as described, or delivery delayed beyond usability. Our 15-day window applies for change-of-mind returns; defect-related returns may be accepted up to 21 days. 

 2. Return Conditions

Eligible for Return

• Original, unused condition
• Original packaging included
• All labels, tags, stickers attached
• All accessories and free gifts included
• Within return window

NOT Eligible for Return

• Signs of use, wear, tear, or alteration
• Missing original packaging
• Broken hygiene seals (cosmetics, personal care, underwear)
• Items marked "Final Sale" or "Clearance"
• Return window expired

 3. Category-Specific Return Policies

*Electronics may have shorter window. Check product listing.

 4. Damaged, Defective, or Incorrect Items

If you receive damaged, defective, or incorrect items:

• Reporting Window: Notify us within 48 hours of delivery (for change of mind); defect claims up to 21 days under statutory rights. 
• Requirements: Provide Order Number, photo of damage/defect, and photo of packaging.
• Resolution: Replacement or full refund including shipping costs.

Under UAE law, if the same defect appears three times within one year, you are entitled to a full refund or replacement. Repairs exceeding seven days require the seller to provide a temporary substitute at no cost. 

 5. The Return Process

Step 1: Initiate Return

• Self-Service: Log in, go to "My Orders," click "Request Return"
• Contact Support: Email happiness@jammbak.ae with order number and reason

Step 2: Receive Approval

• Approval/rejection within 2 business days
• If approved, receive RMA number

Step 3: Pack the Item

• Original packaging with all accessories
• Write RMA number clearly on package

Step 4: Ship the Item

• Pickup: Delivery partner collects within 3-5 business days (if eligible)
• Self-Ship: Use trackable method; keep receipt

 6. Return Shipping Costs

Note: For change-of-mind returns, original shipping fees are non-refundable.

 7. Inspection and Refund Timeline

1. Inspection (3-5 business days): Verify return conditions
2. Approval/Rejection: If rejected, item returned at your expense
3. Refund Processing:
• Issued to original payment method
• 5-7 business days for bank processing

 8. Exchanges

Direct exchanges not offered. Instead:

1. Return original item for refund
2. Place new order for desired item

 9. Non-Returnable Items

• Perishable food (unless spoiled)
• Customized/personalized products
• Intimate apparel/swimwear (hygiene seals broken)
• Downloadable software/digital gift cards
• "Final Sale" items

 10. Warranty Rights

Under UAE law, warranties are legally required for goods and services. 

• Warranties must specify coverage duration, inclusions, and exclusions
• If a product fails during warranty, seller must repair, replace, or refund
• Delays in repair entitle you to refund or replacement
• If unable to return product, seller must arrange collection or send technician

 11. Contact Us

• Email: happiness@jammbak.ae
• Subject: "RETURN: Order #[YourOrderNumber]"

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